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Nice summary of a recent incident where a blogger wrote about an "incident" with the TSA - and how the TSA blogger handled. Speaks to the importance for corporations to have some kind of established social media channel for responding to incidents like this as well as the importance of SM monitoring. Does your company have a social media channel where they could respond?
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Smaller Bites
- These are some of the images, videos & quotes that resonate with me, but I don't feel like writing a full post about. So I publish them on my tumblr. And there is a feed for these if you're keen ...