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Clay Shirky's thoughtful, self-reflective analysis of the whole #amazonfail event.
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Twitalyzer is a unique tool to evaluate the activity of any Twitter user and report on relative influence, signal-to-noise ratio, generosity, velocity, clout, and other useful measures of success in social media.
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This is the most RIDICULOUS thing I have read about Twitter. If anything, Twitter is a BOON for small business. I WANT to hear about Bob's Landscaping in Vancouver b/c that's who's going to do my landscaping - not someone like Ashton Kutcher. Social Media is so powerful, particularly FOR small business.